Refund policy
180-day money-back guarantee.
Start the protocol with zero financial risk. If you do not notice a change within 180 days, we refund the full amount, shipping included. Keep the Hyaluronic Acid Serum bonus on us.
Last updated · April 2026
Risk reversal
Unconditional 180 days.
Finish the bottle. Test the protocol against your routine. If you do not feel a change, email us with the order number and we refund 100 percent of what you paid, including outbound shipping. No forms, no survey, no hidden fees.
Step 01
Email support
Send an email to our team with your order number in the subject. No photos required, no explanation needed.
Step 02
Return the bottle
We send a prepaid return label within one business day. Full or empty bottle, no quantity check.
Step 03
Refund issued
Once the return scans at the carrier, we refund the original payment method. Funds clear within 5 to 7 business days.
Does the 180-day window cover subscriptions?
Can I keep the bottle and still get refunded?
What about orders outside the 180-day window?
Chargebacks and card disputes
Start the refund
Include your order number (starts with #) and the word "refund" in the subject line. A support specialist replies within one business day.
Open clinical support